Returns

 

We want you to love your purchase, but we understand—sometimes it just doesn't work out the way you planned.

Here's what you need to know to make a return:

RETURN WINDOW: You have up to 60 days after the date you receive your shipment to return unused, unwashed products. Products must be returned in their original inner packaging or plastic sleeve. Just include a copy of your invoice and mail it back using the carrier of your choice to:

Country Village Shoppe
144 N. Mall Drive
Appleton, WI 54913


RETURN SHIPPING: With the exception of a defective product, return shipping charges are the responsibility of the customer, and the original shipping charge is deducted from the refund total.

FREE SHIPPING RETURNS: If products were designated "Free Shipping" and more than 50% of the products shipped for free in that order are returned, the original cost of shipping those products will be deducted from the return total.

BEDDING & RUGS: Returned quilts and rugs incur a 15% Restocking Fee (required from the manufacturer) and are returned to a different address.
Please email us at support@countryvillageshoppe.com for special instructions.