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Store Hours:*Monday-Friday: 10am - 6pm
*NOTE: Store hours may change seasonally and vary on holidays. Please call ahead on a holiday to verify store hours.
Saturday: 10am - 5pm
Sunday: 11am - 5pm
ONLINE RETURNS: If you are not satisfied with your online purchase for any reason we will gladly refund your purchase if returned within 30 days from the date the package originally shipped from the store. Products must be returned in their original condition and packaging. Please repack your returns carefully—refunds on returns will not be given on items that are damaged due to poor packaging. PLEASE NOTE: Return shipping charges are the responsibility of the customer and the original shipping charge is not refunded. If the original order included a free shipping promotion, outbound shipping costs will be deducted from the refund.
For all items except quilts, carefully repackage the unwanted items back in the box they came in, and ship using the carrier of your choice to:
COUNTRY VILLAGE SHOPPE
144 MALL DRIVE
APPLETON WI 54913
To Return a Quilt or Quilt Accessories (excluding curtains) Purchased Online: Call the store for specific return instructions. Please note, a return authorization number must be obtained before returning quilts and quilt accessories (excluding curtains), as these items will be returned to a different address than the one noted on our website. There is a 15% restocking fee for returned quilts, bed skirts, or pillows that were purchased online.
To Return a Rug Purchased Online: Call the store for specific return instructions. Please note, a return authorization number must be obtained before returning rugs, as these items will be returned to a different address than the one noted on our website. There is a 15% restocking fee for returned rugs that were purchased online.
IN-STORE RETURNS: We will gladly refund your purchase (excluding florals) if returned within 14 days with a receipt. Special order quilt or quilt accessories returned are subject to a 15% restocking fee. Florals are non-returnable.
For more information or questions, give us a call at the store at 1-888-380-1799. We're always happy to answer your questions or give you decorating advice!
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