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Customer Service

For questions or to order by phone, please call 888-380-1799 between the hours of 10-8 (CST), Monday - Friday, 10-5 Saturday or 11-5 on Sundays.

Returns: We are proud of our products and want you to be perfectly satisfied with your purchase. If you are not satisfied for any reason please return your purchase to us. We will gladly refund your purchase up to 30 days after the ship date. Please note, there is a 15% restocking fee for orders returned 15 days past the ship date for any quilt orders. Products must be returned in their original condition and packaging. Please repack your returns carefully. Refunds on returns will not be given on items that are damaged due to poor packaging. For your protection, we highly recommend that you insure your returned items. We regret that shipping charges are non-refundable. We cannot accept returns sent C.O.D. You may use the shipping carrier most convenient for you.

Send the package to:

Returns Department
Country Village
144 Mall Dr.
Appleton, WI 54913

If you have any questions please call (920)380-1790 between the hours of 10 & 8 CST Monday - Friday. We make every effort to process your credit promptly. Typically, all credits are completed within 36 hours of receiving the return.

To obtain the status of an order, enter the confirmation number and click Go.