Phone:1-888-380-1799

Email:help@countryvillageshoppe.com

Store Hours:*Monday-Friday: 10am - 6pm
Saturday: 10am - 5pm
Sunday: 11am - 5pm

*NOTE: Store hours may change seasonally and vary on holidays. Please call ahead on a holiday to verify store hours.

Fair Shipping Rates. It's what we want when we shop online.

We assumed you would, too. We've all experienced the frustration of spending time online shopping, painstakingly choosing just the perfect items, going all the way through the checkout process only to find the shipping charges so high you throw your hands up and walk away. Don’t you hate that? We do too. We'd rather you didn't walk away. With our simple table of fair shipping rates you'll experience no surprises, no padded profit margins. Our shipping rates reflect our costs to send you well-packaged goods in a timely manner.

CANADA: If you wish to ship to Canada, we offer a flat rate shipping price of USD$38.95. Large and/or bulky orders may incur an additional shipping charge. Our customer service representative will contact you before processing the shipment to verify the total shipping charge.

ALASKA, HAWAII, PUERTO RICO: If you wish to ship to Alaska, Hawaii, or Puerto Rico, we offer a flat rate shipping price of USD$19.95. Large and/or bulky orders may incur an additional shipping charge. Our customer service representative will contact you before processing the shipment to verify the total shipping charge.

APO ADRESSES: If you wish to ship to an APO address, please give us a call—we're happy to quote you a shipping price. At this time we do not ship to international addresses.

ORDERS: All in-stock merchandise is shipped within two business days; most are filled the next business day. Occasionally items may be temporarily out of stock. If there will be a delay in filling your order, we'll promptly send you an email letting you know when to expect your item.

CARRIERS: We generally use either USPS Priority Mail or UPS, depending on the dimensions of the item and the destination. You may find that some items are shipped to you directly from the product manufacturer.

DAMAGE: If you receive a package that has obviously been damaged, or find items within that have been damaged, please save the box and packing material, and give us a call at 1-888-380-1799 or email us at support@countryvillageshoppe.com. We’ll be happy to help resolve the problem.

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